1. Our refund policy
RewardMe is provided by KHALILOV LTD (Hi Ecom), 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND. For questions, contact hello@reward-me.app.
Subscription payments are non-refundable for a change of mind, choosing a plan and later deciding not to use it, unused time or cancelling partway through a billing period. We do not offer a general money-back guarantee or prorated refunds for these reasons.
This policy does not limit refunds or other remedies required by law, or the rights and protections that apply under Paddle’s terms to purchases processed by Paddle.
2. Cancelling a subscription
You may cancel future renewal at any time. Cancellation takes effect at the end of your current paid billing period, and access continues until then unless the service is refunded or suspended under the Terms of Service. For a monthly plan, this means access continues until the end of that paid monthly period, with no further monthly renewal after cancellation.
Cancelling does not automatically refund the current period or remove usage charges already incurred under the plan you approved. Deleting a browser shortcut, stopping use of the service or sending a refund request does not itself cancel a subscription.
For Paddle subscriptions, open the manage-subscription link in your transaction email or visit paddle.net and request cancellation. For Shopify-billed subscriptions, use Shopify’s app subscription controls or uninstall the app. Access to the Shopify app ends if you uninstall it; charges already incurred may still appear on your Shopify bill.
3. Billing mistakes and service issues
If a billing mistake on RewardMe’s side caused an incorrect charge, contact us so we can investigate, correct the error and arrange a refund of the incorrect amount where appropriate. Examples include a duplicate charge caused by us or a charge that does not match the plan you authorised.
Other requests are reviewed case by case. If a technical problem prevents you from using the service as described, contact us with the details so we can help and assess the appropriate remedy. Review of a request is not a promise of a refund. Your statutory rights remain unaffected.
4. Purchases through Paddle
Where your purchase is processed by Paddle, Paddle acts as the authorised reseller and merchant of record. Its Buyer Terms and Refund Policy also apply. Paddle may issue a refund under those terms, including where required by law, even where our ordinary no-refund rule would otherwise apply.
You can request payment support, cancellation or a refund directly through Paddle buyer support or the support link in your receipt. Paddle handles approved refunds for Paddle transactions. Processing time depends on Paddle and your payment provider. Refunding a subscription may end access to the refunded service.
5. Purchases through Shopify
Paddle cannot refund charges billed through Shopify. Contact hello@reward-me.app with your store domain and the relevant Shopify invoice or charge details. Any approved correction or refund will be handled through the applicable Shopify billing process.
This policy concerns RewardMe software fees. It does not govern purchases from a merchant’s store or that merchant’s rewards and affiliate payouts.
6. How to request help
Email hello@reward-me.app with your account email, store or business name, transaction reference, charge date and a short explanation. Do not send passwords, full payment-card details or security codes.
The policy in effect when you purchase applies to that purchase. Any later update will show a new effective date and will not remove rights you already have.